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Change your mind? It doesn’t matter.
You can have intact goods and invoices (such as the order number of the Watnaturemall member club, etc.) and invoices. We will refund it in accordance with your payment method.
1.Return method and warm reminder:
Sorry: food, plants, processing products, customized goods, household electrical products, and products that have been cut, cut and painted, are not suitable for Watnaturemall return policy.
The above returns policy is only applicable to the goods purchased by Watnaturemall’s official.
You can log in to the official website of Watnaturemall to enter the “My Order” to cancel the operation. If it cannot be canceled, please contact the online customer service to apply for a return service.
Watnaturemall provides paid on-site receipt services or please contact customer service via email to obtain the mailing address for returning goods. Return shipping fees are the responsibility of the buyer if the goods are intact. There are no additional handling fees for returns.
It is recommended that you keep the packaging when the package is distributed to facilitate the use of the product to re-transport to reduce damage.
Watnaturemall will go through the refund procedures within 7 days after receiving the return product and confirm that the money will be returned in accordance with the original payment method. Users can receive the refund within 7 workdays after the refund process is completed.
If you need to receive the goods for large pieces, please contact Watnaturemall’s online customer service.
2.Non-Returnable Items:
Obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
3.When will I receive my exchange?
We will arrange the new order delivery after we have received, and confirmed that the returned products can be also used. All customers must contact us after sending the package back and provide us with the tracking information, in order for us to place the order for your exchange. It takes 1 business days to process all orders. Please use the safe logistics company such as DHL/UPS/USPS/FedEx delivery company, and do as we suggest. Usually orders take 5-7 business days to be delivered with standard shipping.
4.Refunds (only if applicable):
Once we accept your return request, please return the products to our company at the address provided by our customer service team. We will make a refund after our warehouse receives the returned products and checks the products could be available for sale again. Please be assured that the refund will normally be completed within 5 working days.
Once your refund is approved, your PayPal account or credit card will receive a refund from us (Within 7 Working days).
If you still have not received a refund, please check your account number or contact your credit card bank account. It may take several business days for your credit card account to announce your refund details.
If your refund is delayed or lost, please contact us in time. Our email address is: support@watnaturemall.com.
5.Late or missing refunds (only if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet or need a service, please contact us the mailbox: support@stpsx.com.